Refund Policy

We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, you can request a full refund for video credits you have not yet used within 30 days of your order date.

Our videos are produced with the help of generative AI, and small imperfections can occur. Like traditional video production, a video credit is used when we produce your video, and the work is then carried out. Minor inaccuracies that do not affect the overall result are considered part of the service.

If a finished video contains clear or serious errors, you can ask us to review it:

• We review the material and the reported errors.
• If the errors are confirmed, we correct the video or give you a free credit to produce a new one.
• If we cannot fix serious errors and you are still not satisfied, we refund the amount paid for that video.

To request a review, email hello@fieldestate.se within 30 days of delivery with the project address and a short description of the errors.

Refunds are processed by our payment provider and reseller, Paddle, which is the Merchant of Record for all our orders. To request a refund, visit paddle.net and look up your order using the email address you paid with, or contact our support team at hello@fieldestate.se and we will help you.

Please include your order number or the email address used at checkout so we can find your purchase quickly.

Once a refund is approved, the money is returned to your original payment method. Paddle will confirm the refund by email; how long it takes to appear depends on your bank or card provider. Refunded credits are removed from your balance.

This policy is in addition to any rights you have under consumer protection law where you live. See also our Terms & Conditions and Paddle's refund policy.